Went to Cohen Fashion Optical in Queens Center Mall NY to get glasses for my 3 kids already prescribed from their opthamologist (ages- 5,9,10). Now I have a pretty good
eye care health coverage with $0
copay for exam, $0 material copay and $130 towards the purchase of any frame out on the market. I figured this should be a fairly simple visit since their exams were already done only need to choose the frames and no extra bells & whistles for simple children's frames". The staff not only tried to sell me small adult frames (not fitted for children's face), they also tried to get money out of me by showing only frames over $200/. They also had few children's frames but costed a whopping $300!. Customer service was lousy when I did receive any of it'. They kept putting me off by attending other customers instead of trying to help find reasonable priced frames that actually fit children". After literally wasting 2 1/2 hours between waiting for their assistance and trying to tell them what my insurance covers- I walked out with all filled out forms, prescriptions and my kids- left the 3 frames on the display counter/. They didn't even realize I was gone". Never again will go to Cohen's for any of us;. Beware of their schemes and scams. 129935d
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