In the window of Cohen's Fashion Optical in Forest Hills on 71st St., they have a banner in the window that says they honor certain Insurance companies. When I went, the first thing I asked was do you take my insurance. They asked to see the card, wrote something down and said yes. They did the exam, I picked out my glasses, they asked for a deposit, gave me a receipt that only says $480.00 Paid. No information on the receipt nothing. When I called 1 and a half months later to ask if they were ready, they said yes. When I asked what is my balance because the receipt says paid they said $280.00. I then said what about my insurance? Did they submit a payment? That is when the problem started. I don't know, let me check, what kind of insurance do you have? Then I said, you people should know this. I showed you my card. Do you even know what my insurance is? That is when I found out that the banner in the window " WE HONOR THE FOLLOWING INSURANCE COMPANIES", does not mean they are participating with your insurance company. Not only do they not fill out the forms for you and submit them, but they ARE NOT PARTICIPATING. NEVER AGAIN 1299175
 Comments (2) |
| 1. Written by another employee on April 2, 2012 from new york, new york, US Our job is to take your money, collect copay's and not worry if your insurance pays. If we get a copay of 50 that's good enough for us, whether or not we really do accept or even submit your insurance. once we get you to sign the receipt saying no refunds what do we care? That's how it works, really sad I have no choice but to do this to people otherwise I'm outta a job! |
| 2. Written by Josh S. on March 2, 2011 from new york, new york, US Dear Sir or Madam, Cohen’s Fashion Optical is committed to delivering the best possible customer experience and we’re sorry to hear that you had an issue at our store. We’d love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at or call 516-465-6975. We look forward to hearing from you. Regards, Josh S. Cohen’s Fashion Optical Brand Ambassador |
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