Ok so after weeks of waiting for my contact lens (over 3 weeks now after exam and counting!!!)they still can't figure out what their doing... The exam went well, in fairness the Dr was nice! The staff are basically lost and needs some training. Several incidence happened that would definitely not make me come back or refer my friends to Cohen Optical;
After the exam they made me come in to pick up my contact lens - when "supposedly" the doctor wanted to see me for fitting. So after the fact that I'm wearing the incorrect prescription - felt it was wrong and after calling them several times just to make sure it is the right prescription they were able to figure out what happened and made me come in pronto!
So, the doctor was pissed that her staff weren't supposed to dispense the prescription apologized to me about the confusion and basically examined me again and sent me home with a trial!
The following day I checked my online statement and was shocked I was charged another $99!!! Called them to clarify things and after a few days figured out it was a mistake and promised me they will credit the money back which happened a week after the complaint!
So to speak, I called a week ago to see if the appropriate trial prescription is already in, the lady was really nice. Told me to just stop by my prescription trial is in... after 30 minutes of driving to their location the very dazed and confused staff finally figured out that the box in my file is the box that I returned and my trial prescription is still not in - apologies again and promised me that THEY will call me as soon as it gets delivered! Almost a week now after that incidence and still now word about my contacts!
At this point I am almost tempted just to refund everything I spent since this is by far the most frustrating contact lens I will ever have to wear if I end up getting it from them! Seems like they are really quick with taking money from my bank account which I didn't even approved! I guess they keep your info and they can basically just take money without permission from you. Good thing I caught that otherwise... who knows!
Never really complained about anything in my life but this is just the worst experience I had with an optometrist! I won't recommend Cohen Optical Pembroke Pines based on my experience with them!!! 1299123
After the exam they made me come in to pick up my contact lens - when "supposedly" the doctor wanted to see me for fitting. So after the fact that I'm wearing the incorrect prescription - felt it was wrong and after calling them several times just to make sure it is the right prescription they were able to figure out what happened and made me come in pronto!
So, the doctor was pissed that her staff weren't supposed to dispense the prescription apologized to me about the confusion and basically examined me again and sent me home with a trial!
The following day I checked my online statement and was shocked I was charged another $99!!! Called them to clarify things and after a few days figured out it was a mistake and promised me they will credit the money back which happened a week after the complaint!
So to speak, I called a week ago to see if the appropriate trial prescription is already in, the lady was really nice. Told me to just stop by my prescription trial is in... after 30 minutes of driving to their location the very dazed and confused staff finally figured out that the box in my file is the box that I returned and my trial prescription is still not in - apologies again and promised me that THEY will call me as soon as it gets delivered! Almost a week now after that incidence and still now word about my contacts!
At this point I am almost tempted just to refund everything I spent since this is by far the most frustrating contact lens I will ever have to wear if I end up getting it from them! Seems like they are really quick with taking money from my bank account which I didn't even approved! I guess they keep your info and they can basically just take money without permission from you. Good thing I caught that otherwise... who knows!
Never really complained about anything in my life but this is just the worst experience I had with an optometrist! I won't recommend Cohen Optical Pembroke Pines based on my experience with them!!! 1299123
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