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  • Customers like
    • Friendliness1
    • Lousy product1
  • Customers don't like
    • Attitude and services1
    • Eyeglasses unusable1

  • Jul 10
  • Eye and Ear Care
  • Springfield Gardens, New York
  • Eyeglasses
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Glen , the manager at the sunrise Hyway store was the worst and most inconsiderate sales I have ever done business with. First he offered me a pair of glasses with my UFT voucher in hand for 299.00 after the exam he said I would have to pay $100 more because of undisclosed costs of lens. I told him that he should have discussed this prior to the exam ! Days After receiving the glasses they were... Read more

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My frames both costing upwards of $600. Have broken and are not replaceable. I have asked why they are unable to fix the ones I am currently using before they break and they refuse to touch them telling me to buy a new frame Add comment

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  • May 30
  • Eye and Ear Care
  • Rego Park, New York
  • Bifocal Glasses
  • 1
  • 1
  • 85
  • REVIEW RATING 4/5

A little over a year ago I purchased 3 pairs of prescription glasses at Cohen's Fashion Optical in Forest Hills. One pair was bifocals for which I paid over $300. Within 6 months the finish on the frame started coming off and after about a year only the bare metal was showing on the frames. I suspect they were cheap knockoffs from China for which I was charged an exorbitant price. In addition,... Read more

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  • Apr 20
  • Eye and Ear Care
  • Bronx, New York
  • Progressive Lenses
  • 1
  • 1
  • 107
  • REVIEW RATING 4/5

on 4/11/15 I was informed i needed progressives and was convinced to buy the progressives & frames for 659.00 and transitional frames for another 112.00. the very next day i went for a second opinion. was informed i was given the wrong specks i can still use my readers 1.25. so i immediately called to cancel my order. was told that they would refund me the 112.00 and 50.00 deposit but that i... Read more

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Frist time w/glasses (progressive lenses)... they SAID I would get use too & ONLY ONE lense can I "SEE"out of (barely)... THE CHEATERS I HAVE 125'S....I CAN SEE BETTER WITH Add comment

  • Apr 07
  • Eye and Ear Care
  • Raleigh, North Carolina
  • Refund Policy
  • 1
  • 1
  • 68
  • REVIEW RATING 4/5

Went to the location in Queens Center Mall at the end of January 2015 I paid for eyeglasses and contact lenses. I cancelled my contact lenses the very next day in the morning and requested my reimbursement. I am still waiting! This is OUTRAGEOUS! Manager for contact lenses is an incompetent that will only promise you to call you back but never does. I just spoke with Ms.Pichardo and she promised... Read more

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  • Apr 02
  • Eye and Ear Care
  • Washington, District Of Columbia
  • Eyeglasses
  • 47
  • REVIEW RATING 4/5

Cohen's Optical has to be the worst experience ever - Hylan Blvd - There are no words to ever describe the staff and their behavior. The manager Steve appears to be professional and will patronize you to no end to make you think he is sincere but at the end of the day he is just as horrific as his staff. I made an appointment on 2/22/15 and they recommended me to go with progressive lenses so... Read more

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  • Mar 30
  • Eye and Ear Care
  • Danbury, Connecticut
  • Distance Glasses
  • 2
  • 2
  • 44
  • REVIEW RATING 4/5

I ordered distance only glasses ( am wearing progressive glasses but I wanted distance only for hiking). The glasses came, they were slightly uncomfortable but I was able to wear them untul one lens came off and I could not find it. I went back to the Danbury store, oredered the relacement, paid 60 dollars (on the top of the 300 USD I already paid initially (an tis is while havinginsurance). I... Read more

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Resolved

  • Mar 26
  • Eye and Ear Care
  • Prescription Glasses
  • 2
  • 2
  • 60
  • REVIEW RATING 4/5

I went to the Cohen's location at 7th Ave and 25th Street, NYC. They melted the plastic frames I ordered while putting in the lenses. I had to wait for them to reorder a new pair. Then they got my prescription wrong. I wanted my money back which they did not give me. I had to wait for them to redo my lenses. What a nightmare. The sales people are nice when they want to sell you something... Read more

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  • Mar 15
  • Eye and Ear Care
  • Eye Examination
  • 58
  • REVIEW RATING 4/5

I was told to go to Cohen Opt because it accepted medicaid and it was in the Treasure Coast which was near my house. I made an appointment and Dc Durante performed an eye examination and I picked the frame available. I did not buy any special lenses. The Salesman told me I'd have the glasses in 2 weeks. 6 Weeks later I returned for my glasses after calling 2 times. I had to sign in at a... Read more

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